Fees & Refunds

Each player pays a monthly fee based on their age group and program. The academy confirms your fee when you are accepted and shows it in the portal. We give at least one month’s notice before changing fees.

• Pay by bank transfer, cash deposit, online transfer or cash to an authorised coach.
• Record each payment in the portal with a clear photo or screenshot of the slip.
• A payment shows as pending until staff check it. Approved payments appear in your history.
• Use the player’s name or admission number as the payment reference.

Fees are due by the 10th of each month. If a fee is unpaid by the end of the month, we may pause training until it is settled. Talk to us early if money is tight. We would rather agree a plan than see a player miss out.

Because places, coaches and court time are booked for the month, fees for a month that has started are not refundable. We will refund or credit you when:

• You paid twice or paid the wrong amount by mistake.
• We cancel more than half of a month’s sessions for reasons within our control.
• A player cannot train for the rest of the month because of a serious injury or illness, confirmed by a doctor. We credit the unused weeks to a later month.
• You paid in advance for a future month and tell us before that month starts.

Sessions missed for personal reasons, or cancelled for weather, venue closures or events beyond our control, are not refunded. We will try to offer make-up sessions where possible.

Contact us within 30 days with the player’s name, admission number and payment details. Approved refunds are paid by bank transfer within 14 working days.

Tell us before the 1st of the month you want to stop. Fees already due must be settled, and your records are kept as described in our privacy policy.

• Phone or WhatsApp: 076 602 3212 or 076 017 4011
• Instagram: @easthoops_
• In person: Webber Stadium, Batticaloa, Sri Lanka, during training hours